01Scope of this policy
This policy covers personal information provided to Scalorize through this website, enquiries, booking conversations and our content services. Separate service agreements or privacy notices may apply to a particular client engagement.
In this policy, “we”, “us” and “our” refer to Scalorize. “You” refers to a website visitor, prospective client or client representative.
02Information we handle
Depending on how you interact with us, the information involved may include:
- Your name, professional role, practice details and contact information.
- Booking details, messages, meeting notes and information you choose to share.
- Client account details, approval history, feedback and materials supplied for a project.
- Photos, recordings, voice and likeness supplied or authorized for content production.
- Technical information associated with website or portal use, such as browser information and access logs, where collected.
Please do not send patient records, identifiable patient information or other sensitive health information through a general enquiry or booking. Any project involving such information requires a separately agreed, appropriate handling process.
03How information is used
Information is used as needed to respond to enquiries, arrange calls, deliver agreed services, manage accounts, prepare and review content, keep business records and protect our services against misuse.
Where applicable data protection law requires a lawful basis, processing must be based on the relevant service contract, steps you request before entering a contract, legitimate business interests, a legal obligation or your consent, as appropriate. Consent-based processing can be withdrawn, without affecting processing that was lawful before withdrawal.
05Content, voice and likeness
An Authorized Digital Twin is an optional workflow and requires explicit written authorization for the approved likeness and voice. Scripts and videos remain subject to your approval before publishing.
The permitted uses of recordings, production tools, access arrangements and any withdrawal or deletion process should be documented in your service agreement and authorization. General use of this website does not authorize the creation of a Digital Twin.
07Retention and security
Information should be retained only for as long as needed for the purpose for which it was collected, the applicable client agreement and any legal, accounting or dispute-resolution requirements. Retention periods may differ by record type.
Appropriate safeguards should be applied to personal information. No internet transmission or storage system can be guaranteed completely secure. If a service provider processes information outside your country, applicable international-transfer requirements must be addressed.
08Your privacy rights
Depending on your location and applicable law, you may have rights to access, correct or delete personal information, restrict or object to processing, receive a portable copy of information and withdraw consent. Some requests may be subject to legal exceptions and identity verification.
You may also have the right to complain to your local data protection authority. To discuss a request with Scalorize, use your existing client contact channel or the contact link below. Please do not include sensitive personal information in a booking form.
09Updates and contact
This policy may be updated as services or legal requirements change. The date at the top identifies the latest revision.
For privacy questions, contact Scalorize through your existing client contact or arrange a conversation.